FAQ / Shipping

WHO IS URBAN CHAINS?

Urban Chains is a KvK registered company in the Netherlands, Dordrecht (KvK 73618756)

SHIPPING PRICE 

We do always provide free worldwide shipping 

WHAT PAYMENT METHODS ARE AVAILABLE?

• PayPal
• Stripe
• Credicard
• IDEAL

HOW DO DISCOUNT CODES WORK?

Only ONE discount can be applied on our Checkout page. You can add your discount code only after you click on Checkout while in your Cart. 

WHAT IS THE STORE'S CANCELLATION POLICY?

For all other order cancellations, please contact us immediately via urbanchainshop@gmail.com  We will respond to all emails within 24 hours.  Once the order request has been processed by our warehouse  (generally within a couple of hours), your order cannot be canceled.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

DELIVERY TIMES

EUROPE	2-5 Business Days
USA, CANADA, AUSTRALIA	7-14 Business Days

 ** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier.

DO I HAVE TO PAY IMPORT CHARGES?

No, you don't have to pay any import charges.

WHAT'S YOUR RETURN AND EXCHANGE POLICY?

RETURNING A PRODUCT

We accept returns provided that the item is undamaged, it has to be in its original condition. Return costs are not provided. Also, the return must be made within 14 days after receiving the item. After we receive the product you will get a full refund. 

Customers are responsible for all shipping costs when returning. Our customer service team is always here to help you with your concerns. Send us an email at  urbanchainshop@gmail.com and we will get back to you within 24 hours. 

HOW DO I TAKE CARE OF MY NEW ITEMS?

1. Apply lotion, cosmetics, hairspray, and perfume before dressing in our jewelry. 
2. When undressing, wipe each piece with a clean soft cloth to remove oils and perspiration. 
3. Never wear jewelry when doing physical work such as housekeeping, gardening or exercise. 
4. Never expose jewelry to household cleaning products. 
5. Never expose jewelry to chlorine swimming pools or hot tubs.
   
   

STILL GOT A QUESTION? CONTACT OUR SUPPORT TEAM VIA:

Mail: urbanchainshop@gmail.com
Instagram: urban_chains
Facebook: Urban Chains