Urban Chains is a KvK registered company in the Netherlands, Dordrecht (KvK 73618756)
We do always provide free worldwide shipping
For all other order cancellations, please contact us immediately via firstname.lastname@example.org We will respond to all emails within 24 hours. Once the order request has been processed by our warehouse (generally within a couple of hours), your order cannot be canceled.
|EUROPE||2-5 Business Days|
|USA, CANADA, AUSTRALIA||7-14 Business Days|
** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier.
No, you don't have to pay any import charges.
RETURNING A PRODUCT
We accept returns provided that the item is undamaged, it has to be in its original condition. Return costs are not provided. Also, the return must be made within 14 days after receiving the item. After we receive the product you will get a full refund.
Customers are responsible for all shipping costs when returning. Our customer service team is always here to help you with your concerns. Send us an email at email@example.com and we will get back to you within 24 hours.